Co-Sell Guide
Exception Repair in Co-Sell
Repair paths for stalled co-sell: rejected ACE submissions, stale Partner Center status, lost seller engagement, and how Ali Chehab documents recovery steps.
Written by Ali Chehab for ISV and SI teams running Azure, AWS, and Google Cloud co-sell. See also stages, UDL, and the hyperscaler co-sell knowledge graph.
Exceptions are part of the operating model
Co-sell pursuits stall. Portals reject fields. Sellers go quiet. Funding timelines slip. Exception repair is the documented path back to a live motion, not an ad hoc escalation every time something breaks. Ali Chehab builds repair paths into the co-sell operating model so junior sellers recover without waiting for leadership on every miss.
Each exception type needs an owner, a time box, and a definition of done. Rejected registration, stale status, declined coverage, and marketplace blockers each get a short playbook. Publish those playbooks next to your stage definitions.
Common repair paths
Rejected ACE submission: fix required fields and use case language, then resubmit within two business days. Stale Partner Center status: alliance ops updates stage and next steps, then pings the Microsoft AE with a new customer hook. Lost seller engagement: escalate through the partner manager only after the opportunity record is clean and a fresh meeting purpose is written.
Ali Chehab also documents marketplace repair: missing private offer, pricing stuck in legal, or wrong SKU. Commercial blockers need legal and deal desk owners named in the pursuit plan before stage four.
Evidence that unlocks repair
Repair without new evidence is just another ping. Bring a customer email, a revised architecture, a funding update, or a procurement change. Ali Chehab trains teams to attach that evidence to the partner portal notes so the hyperscaler side sees progress in their system of record.
Close lost with reason when repair is exhausted. Clean losses keep reporting honest and free seller capacity for accounts that can still buy.
Where to practice repair
The knowledge graph on this site shows repair routes beside gates and owners. Guides on operating model, pursuit flow, and field coverage explain prevention. Stages and motion pages sequence what happens when an exception fires. Ali Chehab links additional GTM notes from the about page, LinkedIn, alichehab.org, and cosellgtm.com.
Teams that rehearse repair paths convert more stalled co-sell into live joint meetings. That discipline is as important as the first registration.